Auto top up is a facility where you can request your credit to be topped up when it reaches a certain limit. For example, you can request that when your credit reaches £5, your account is automatically topped up to £50. This will be deducted from your credit card on each auto top up.

Auto Top Up is perfect for you if:

» You're worried about running out of credit in your account
» You have trouble remembering to top up your account

On prepaid, at what time of day does Auto Top Up happen?
The Auto top up feature is activated whenever your account reaches your predetermined level.  So if you account reaches the level you have indicated as your minimum account balance at say, 12.00pm, we will automatically top up your account by the requested amount immediately, to ensure you never run out of credit!

Anyone with Virgin Mobile prepaid service can register for Auto Top.

Yes. Choose a balance threshold of either £2, £5 or £10 and we'll top up your account when it drops below that level.  This way you know there will always be credit in your account when you need it.

Yes. You can choose to top up to £10, £25, £50 or £100.

Yes. All you have to do is register your details with us.  It's that easy.

Yes. You need to register a credit card (Master Card or Visa) to use Auto Top Up.

You can cancel Auto Top Up at any time by the following methods:

» Logging into your account on the æther mobile website.

Nothing. Registering for Auto top up is free.

You will always know that you have successfully topped up as we will confirm the payment and top up by email to your registered email address.

If there is an error with your credit card and we're unable to top up your account you will receive an email to confirm the requested has failed. But Auto Top Up will keep trying to top you up for the following 15 days, so you can get your phone up and running again as soon as possible.