Quick Start Guide
The SIM card connects you to our global network, enabling you to save money on mobile phone calls when travelling abroad. Insert the SIM into your phone, which should be unlocked (see Unlocking Your Phone for further information). Switch on the phone and you are ready to go. Don’t forget to charge it before you go, and take your charger with you so you can keep it charged!
Making calls
Our guide to making a call
- Ensure you have call credit on your account. Your service is a prepaid service and therefore, you will need to have credit on your account to be able to use the service. Depending on the package you purchased, you will have a credit on your account to be able to use the SIM as soon as you receive it.
- When dialling telephone numbers always use the international dialling code, for example, to call the UK you will have to add 0044 or +44 to be able to make a call. Remember, you always have to put the international dialling code before the number you want, even if you are calling from that country. To get a +, you may need to keep the 0 key depressed until the + shows on the screen on most phones. To be able to make a call, you will need to put # after the telephone number so that it can connect using our service. e.g. +44 787 222 8000#
- You will then see a message on your phone saying…”calling 0787 222 8000”
- After dialling the number the line will hang up. After a few seconds, the service will call you back. Please answer the phone in the normal way and wait as the service connects you to your destination number.
Messages
You may receive several messages on your mobile phone screen, such as “number not allowed”, “blocked call”, or even “invalid number”. Following this, the mobile phone screen may display “sending message”.
ALL THESE NOTIFICATIONS ON YOUR SCREEN ARE PERFECTLY NORMAL and they are a side product of the unique method we use to connect calls on our network.
Managing your account
When you receive your SIM, if you haven’t already registered, don’t forget to register your details on the website. This will enable you to top up your account, get account balances, see your call history, and update your profile. This will also enable us to keep you updated you on all service upgrades.
Go to www.aether-mobile.com and click on LOG IN. You then type in your username and password you chose when you registered, then click on Submit.
Topping up your account
Because æther mobile is a Pay As You Go service, there are no yearly contracts, connection or activation fees. You simply pay in advance by topping up your account and credit will be deducted from your account when you make a call, send a text or use another chargeable service.
You can Top Up your æther mobile account with credit by:
- Auto-Top Up
- On-line. Log on to your account via our website www.aether-mobile.com and clicking on Top Up.
Auto-Top Up
You can register your credit or debit card with æther and as soon as your account drops to an agreed level, we will automatically top up your account to a requested limit.
On-line
Visit our website at www.aether-mobile.com and access the ‘My Account’ link and select Top Up. You can add credit to your account 24 hours a day, 7 days a week.
Checking your account balance
Before every call you make you will automatically be notified by SMS with your remaining account balance.
To check your account using your handset, simply dial *108*# and you’ll get a message telling you how much credit you have. If you have access to the internet and have activated your account, you can log into your account via our website, www.aether-mobile.com and click on LOG IN.
Viewing your statement on-line
You can manage your account on-line at www.aether-mobile.com which puts you in control 24 hours a day, 7 days a week. As well as being able to Top Up your account with credit you can also view your recent call details and billing records.
Text messages
The User Guide for your mobile handset will contain full instructions about how to send text messages.
All text messages must be dialled using the International format including + symbol prefix. For example, to send a text to 00 44 787 222 8000 you would send to + 44 787 222 8000. If you don’t remove the leading ‘00’ or use a ‘+’, the message sending will fail.
Troubleshooting
Go to www.aether-mobile.com and select the HELP section for FAQ and answers. Your User Guide explains how to use the service effectively.
Voicemail
Setting up voicemail is easy and can be received anywhere in the World*. An inbound caller will be directed to voicemail if you don’t answer within 30 seconds** or if your phone is switched off. To retrieve your voicemail, you need to dial
*151*#. To contact voicemail, you have these options:
*151*# Access messages (plays in the order of last received) *122*# turns voicemail on
*122*# Sets the time interval before phone diverts to voicemail e.g. dial 12245 and call will divert voicemail after 45 seconds. The default setting is 30 seconds
*125*# Check settings (indicates your current voicemail settings)
Customer support
We are committed to providing the best possible customer support.
Contact us via: E-mail – customersupport@aether-mobile.com
From your phone – dial *100*#
Or send us a text to +44 787 222 8000
We will endeavour to reply to emails and texts as quickly as possible.
Thank you for choosing aether and we hope you enjoy using the service!
